Return and refund policy

Return & Exchange Policy

At RAMP, we are committed to delivering high-quality luxury fashion products and ensuring a smooth shopping experience. To maintain the quality, hygiene, and exclusivity of our products, we do not offer returns or refunds.

Exchange & Gift Card

We offer exchange or gift card options within 7 days of delivery, subject to the following conditions:

  • The exchange request must be raised within 7 days of receiving the order.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • The product must be returned in its original packaging, tags, labels, and accessories, wherever applicable.

  • The product must not have any signs of damage, alteration, stains, washing, or use.

  • Once we receive the product, our team will inspect and verify the product and its condition before approving an exchange or issuing a gift card.

  • An exchange will be provided only if the requested replacement product/size is available.

  • If the requested replacement is unavailable, an RAMP gift card may be issued instead.

  • The final decision regarding eligibility for an exchange or gift card will be made after our product verification process.

Non-Exchangeable Products

Some products may not be eligible for exchange or gift cards. Products marked as “Non-Exchangeable”, “Final Sale”, or otherwise specified on the product page at the time of purchase cannot be exchanged or converted into a gift card.

Customers are advised to check the product details and exchange eligibility before placing an order.

Important Note

We reserve the right to reject an exchange or gift card request if the product does not meet our eligibility requirements or if it is found to be used, damaged, altered, incomplete, or not returned in its original packaging.

No cash refunds or returns will be provided under this policy.